Frequently Asked Questions

Frequently Asked Questions

Where is my order?

    • Once you have placed an order you will receive an order notification letting you know we have received your order.
    • When your order has been shipped a notification will be sent to you confirming your order is on its way.

Can I cancel my order?

We cannot cancel your order once it’s confirmed, but, you can return this in-line  with our return policy and once we receive it back we’ll issue a refund.

Can I exchange my items?

We don’t offer exchanges at this moment, but you can return your items and order again, your refund will be processed in line with our refund policy.

How do I send my items back?

You can return your USA items within 30 days for a full refund, please allow 14 days for your refund to be processed. Please note: all returns must be in accordance with our refund and return policy. 

What can I return?

You can return all items that are within a 30day period unworn and the tags still intact, we cannot offer refunds on Cosmetics, earrings or pierced jewellery, Lingerie and swimwear if the hygiene seal is not in place.

Where is my refund?

Please allow 21 days for your Return to be received and processed, we will send you an email as soon as your return has been refunded. If you haven’t heard from us after 21 days of sending your parcel back, please contact us.

Your Questions Still Not Answered!

No problem please get in touch on the following email:

customercare@aladdinsbox.com

And we’ll answer your questions ASAP. We aim to answer within 48 hours.

We Do Care.